Support

Cosine Additive's service rated #1 by our customers

 

    Hardware

     
    Support Icons-01.png
     

    Should anything happen to your machine, the service contract covers replacement parts and a trained Cosine technician to install them. Includes travel expenses.

     

    Print

     
    Support Icons-02.png
     

    Cosine Additive offers live, real time support for your printing needs. Cosine can run concurrent prints with our customers to optimize print parameters.

    Software

     
    Support Icons-03.png
     

    Remote diagnostics allow Cosine to address issues and resolve problems. Remote support reduces printer down time and allows our service team to keep an eye on your printer 24x7!

     

    Meet Our Service Team

    Jacob Jacobson Director of Technical Support and Customer Service

    Jacob Jacobson
    Director of Technical Support and Customer Service

    Felix Tran Service Engineer

    Felix Tran
    Service Engineer

    Zach Freeman Electrical Engineer

    Zach Freeman
    Electrical Engineer

    Colby Cupit Senior Software Developer

    Colby Cupit
    Senior Software Developer

    What's Included in the Service Contract

     
    • Extended Warranty
    • Hardware Replacement
    • Software Updates
    • Remote Diagnostics
    • Print Troubleshooting
    • Slicer Parameter Optimization
     
    Web Analytics