Support

Warranty information

 

The Cosine AM1 comes with a 6 month warranty and a NO DOWNTIME GUARANTEE.

  • Free phone support for machine repair consultation

  • Machine repairs are fully covered if the AM1 malfunctions

  • Cosine maintains a ready inventory of machine components if the situation arises that we need to replace something on your AM1

  • Cosine expert technicians will come out to your facility to repair your machine within one week

  • No downtime guarantee: If your printer is having warranty-related issues, Cosine can run the print at Cosine's facility during that time. All we ask of you is to cover the cost of material and expedited shipping.
  • Extended Warranty available at 7,999 USD per year

 

Print Consultation

 
 
  • Unlimited phone support with a Cosine expert
  • File reviews

    • Work directly with a Cosine specialist developing customized settings to achieve the best print quality.

  • Simplify 3D/slicing help

    • Recommendations on slicer settings based on nozzle size, filament material, and print geometry.

  • Failure analysis for prints

    • Analyze G-code for causes of print failure.

    • Check print process settings to correlate with the correct filament material used.

  • Print Consultation available at 7,199 USD per year

*Beginner Certification enrollment is required

 

Meet Our Support Team

 
Jacob Jacobson Director of Technical Support and Customer Service

Jacob Jacobson
Director of Technical Support and Customer Service

Felix Tran Service Engineer

Felix Tran
Service Engineer

Zach Freeman Electrical Engineer

Zach Freeman
Electrical Engineer

Colby Cupit Senior Software Developer

Colby Cupit
Senior Software Developer

Cosine Additive support rated #1 by our customers

Contact Cosine Support for more information.
support@cosineadditive.com | 713-357-7590

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